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SUPPORT FOR MAINTENANCE CUSTOMERS

We're here to help

Maintenance customer service is open 24/7. From real-time equipment information with KONE Online to a quick phone call with an expert, finding the support channel that works best for you is easy.

MAINTENANCE CONTACT INFORMATION

Would you like to speak to someone?

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Talk to an expert

For general inquiries please call KONE customer service at +359 2 969 70 75. You can reach us on work days between 08.00 and 17.30.

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Report an incident

Place a service call or report an emergency

Tel 0800 80 800

konebg@kone.com (In cases where a quick response isn’t needed)

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Find an office near you

Local contact details

Get in touch

You can use the form below to tell us more about how we can help you. One of our team will be in touch as soon as possible.

Sample form

How can we help you?

First name

Last name

Company

Phone (Please provide a phone number starting with +359 and no spaces (ex. +35912345678))

+359

Address

City

Postcode

I am a KONE customer

My message is about

My enquiry is about

Tell us how we can help you. Provide as many details as you can.

I would like to be contacted by phoneI would like to be contacted by emailPlease do not contact me

I would like to receive relevant content from KONE including marketing messages via email.

Please notice, that when you submit this form, we will be collecting your personal data. For more information about personal data processing, please see our Privacy Statement.

Contact Information

ONLINE TOOLS

Get important information quickly

Stay up-to-date with real-time performance data and maintenance activity tracking. Our online tools offer peace of mind by making it easy to monitor your equipment.

KONE Online

Round-the-clock access to performance, breakdown and repair data for all your equipment anywhere, anytime via an easy-to-use web-based portal.

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KONE Mobile

An easy-to-use app with real-time equipment status notifications, maintenance schedules, and the progress of ongoing maintenance work.

KONE Mobile for iOS KONE Mobile for Android

Monitor equipment

Ger real-time information on your elevators, escalators and automatic doors.

Track maintenance

Review pas, ongoing and upcoming work plus the associated invoices.

Contact support

Talk to a customer service professional immediately when you need it.

MAINTENANCE SUPPORT FAQ

Find answers to popular questions

Our KONE Online web portal and KONE Mobile app give you and your team round-the-clock access to performance, maintenance, breakdown, and repair data for all your equipment.
You can check your equipment’s status via KONE Online or KONE Mobile. If you have connected equipment, you’ll be able to see if we’re already working on fixing the problem. You can make a service request or report an incident by calling us or getting in touch directly from KONE Online or KONE Mobile.
KONE Online or KONE Mobile will show you all upcoming and past maintenance visits for all the equipment we maintain for you.

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You can also review our privacy statement.